MDR dry cleaning products provider case study

A global dry cleaning supply distributor needed a customizable solution to quickly onboard data, identify network threats, and create an identity-based managed detection and response solution. QOMPLX increased this client's security hygiene and consolidated their logs and reporting; saving them time, money, and resources.

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Challenge

When COVID ravaged the globe in 2020, it forced every industry to rethink its business model and extend its digital footprint. As the largest distributor of dry cleaning products in North America, our client understands the importance of uptime and premium network performance.

Featuring a robust digital presence and website that allows customers from across the globe to browse and buy supplies, our client needed a reliable security operations center (SOC) to serve as a trusted advisor and protect its digital presence.

Our client’s previous vendor offered a basic security posture incompatible with their growing needs and incapable of defending against emerging threats.

Solution

After comparing QOMPLX’s offerings and capabilities to their previous vendor, the client selected QOMPLX for its:

• Close coordination: QOMPLX SOC experts provide quarterly security reviews that include vulnerability scans for domains, apps, and software; remediation recommendations, performance assessments on third-party IT groups, and progress reports on previous findings.
• Proprietary technology: With quick onboarding, ingestion, and analysis of disparate data sources, QOMPLX enables the client to delineate between noise and threats.
• Active Directory expertise: QOMPLX proprietary identity-centric managed detection and response monitors, hunts, detects, and responds to threats.

Impact

With QOMPLX and its QOMPLX Managed Detection and Response (MDR) solution, the client can now quickly triage alerts and implement best practices to safeguard against potential incidents.

The QOMPLX MDR solution ingests, parses, normalizes, monitors, and correlates nearly any log source or security tool output. By quickly reviewing and analyzing Cleaner’s Supply data, QOMPLX MDR allows Cleaner’s Supply to rapidly delineate between innocent traffic and threats. By identifying good versus bad traffic, QOMPLX enables Cleaner’s Supply to better use its resources, saving time and money.